Privacy Policy

1. Data Controller

ElectriFusion Solutions Ltd (Company Number: 15276574) is the data controller responsible for your personal data. Our registered office is at 32 Eyre Street, Sheffield, S1 4QZ. Our operational address is Gresley House, Ten Pound Walk, Doncaster, DN4 5HX.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at support@electrifusionsolutions.com or call 01302 203 755.

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: Your full name and title.
• Contact data: Your email address, telephone number, and postal address.
• Property data: Details about your property relevant to our services, including address, property type, roof orientation, and energy consumption.
• Technical data: IP address, browser type and version, time zone setting, operating system and platform, and other technology on the devices you use to access our website.
• Usage data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.
• Communication data: Any information you provide when you contact us through our website forms, email, telephone, or social media.
• Financial data: Where relevant to the provision of finance for our services, basic financial information necessary to process your application through our finance partner.

3. How We Collect Your Data

We collect personal data through the following methods:

• Direct interactions: When you fill in our contact form, request a quote, telephone us, email us, or correspond with us by post or social media.
• Automated technologies: As you interact with our website, we may automatically collect technical data and usage data through cookies and similar technologies. Please see our Cookie Policy for further details.
• Third parties: We may receive personal data about you from analytics providers such as Google, advertising networks, and search information providers.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose, such as subscribing to our newsletter or accepting cookies.
• Contract: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract, such as providing a quotation for solar panel installation.
• Legitimate interests: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your interests and fundamental rights do not override those interests. This includes responding to enquiries, improving our services, and marketing our products and services to existing customers.
• Legal obligation: Where the processing is necessary for us to comply with a legal obligation, such as maintaining financial records or complying with regulatory requirements.

5. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations for our services.
• To carry out property surveys and design solar energy systems.
• To perform and manage our contractual obligations, including installation, commissioning, and aftercare.
• To process finance applications through our finance partner, Phoenix Financial Consultants Limited.
• To register your installation with MCS and relevant certification bodies.
• To register your system with the Smart Export Guarantee and relevant energy suppliers.
• To administer warranty claims and provide ongoing customer support.
• To improve our website, services, and customer experience.
• To send you information about our products and services where you have consented or where we have a legitimate interest to do so.

6. Third-Party Sharing

We may share your personal data with the following categories of third parties:

• MCS and certification bodies: To register your installation and ensure compliance with industry standards.
• Finance providers: Phoenix Financial Consultants Limited, where you apply for finance to fund your installation.
• Energy suppliers: To register your system with the Smart Export Guarantee.
• Distribution Network Operators (DNOs): To notify your local DNO of your solar installation as required by regulation.
• Scaffolding and building control: Where necessary for the safe completion of your installation.
• IT and hosting providers: Who support our website and business systems.
• Analytics providers: Such as Google Analytics, who help us understand how our website is used.
• Professional advisers: Including lawyers, accountants, and insurers where necessary.

We do not sell your personal data to any third party. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. Specific retention periods include:

• Enquiry data: Where you enquire but do not proceed, we retain your data for up to 24 months to follow up and provide information about our services.
• Customer data: Where you become a customer, we retain your data for the lifetime of your warranty (up to 30 years for panel warranties) to provide ongoing support and honour our warranty obligations.
• Financial records: We retain financial records for a minimum of 6 years as required by HMRC.
• MCS registration data: Retained indefinitely as required by MCS certification requirements.

8. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access: You have the right to request a copy of the personal data we hold about you.
• Right to rectification: You have the right to request that we correct any personal data that is inaccurate or incomplete.
• Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
• Right to data portability: You have the right to request that we transfer your personal data to another organisation or directly to you in certain circumstances.
• Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests, and you have the right to object to direct marketing at any time.
• Right to withdraw consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@electrifusionsolutions.com. We will respond to your request within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to improve your experience and help us understand how our site is used. For full details about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include encrypted data transmission via SSL/TLS, secure hosting with reputable providers, access controls limiting data access to authorised personnel, and regular security reviews.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: support@electrifusionsolutions.com
• Phone: 01302 203 755
• Post: ElectriFusion Solutions Ltd, Gresley House, Ten Pound Walk, Doncaster, DN4 5HX